Terms and Conditions - Worcester Taxis - Cathedral Cars - Taxi WorcesterWorcester Taxis – Cathedral Cars

01905 767400

TERMS AND CONDITIONS

Your use of our services indicate that you agree to the terms and conditions set below.

Definitions

“we”, “us” and “our” refers to {0}
“you “, “your ” and “user” refers to the person booking a journey via the site or software
“Driver” refers to the Driver that is selected for your journey
“As Directed” refers to a journey where no destination is specified

Limitations on Use of Software
All software, information and data provided by us and used by you to make a booking remains at all times the property of us and is considered as Confidential Information. You warrant that no copyrighted details of either the software will be used other than for the purpose it is intended to be used for and will not be copied or passed on to third parties at any time.We do not warrant that the your use of the software will be uninterrupted or error-free; or that the software and/or the information obtained from the software will be accurate or meet your requirements.

Warranties
You guarantee that you have authority to enter into this agreement and to use our software in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all of your use of our software as well as for the use of your name and payment method to pay for services and products purchased using our Software or Site by members of your household, including minors living with you and if you have administrative roles with your employer for which you create bookings for other people such as colleagues. You also warrant that all information supplied by you or members of your company, organisation or household in using our Site or Software is true and accurate. You agree to indemnify us for any breaches of the foregoing warranties.

Please note that in using the our service:
You must be registered with us in order to use the service.
You are responsible for your login credentials for the services, we will not be liable for any unauthorised bookings made on your account.
You promise that all information provided by you to us are true, accurate and up to date at all times.
You promise that any payment details provided to us are true, accurate and that you have authority to use these details to pay for the services.
You will make payment in full when we provide services you services. We can provide you the option to facilitate this payment.
You are responsible for any bookings made with your account and we will not be liable for any costs due to bookings made on your account.
You will only use the service to make a booking you wish to fulfil, if we deem that you are misusing the software we reserve the right to disable your account without prior notice.
You will not use the service for any unlawful purpose including (but not limited to) knowingly introducing viruses, trojans and logic bombs or attempting to gain unauthorised access to the site or its systems including servers and Databases.
We can amend these terms and conditions to reflect any changes to the services that we provide over time. We will inform you when these changes occur.
We offer the facility to rate your journey upon completion. This is intended for you to provide both an opportunity to evaluate the quality of service being provided so that we can keep providing an excellent service. All ratings that we see to be obscene, threatening, abusive or in any way malicious will be deleted and we will suspend the associated user account.

Quotations
We offer the facility to provide a quoted amount, these quotes will either be shown as estimated or fixed fares. These quotations do not include any extras (more detail below).
The price given in the quotes are based on our current pricing systems.
These quotations are only accurate at the moment of obtaining them, we cannot guarantee that the same price will be available at another time.
Estimated fares are a mileage based, this may vary dependant on numerous factors such as:
If waiting time is applicable to the journey.
If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
If the journey deviates from the systems suggested route, examples of this occurring would be due to external factors such as road works or your driver may suggest an alternative route due to congestion.
Fixed fares are sometimes generated, your driver has the ability to add extra charges that are applicable in a number of circumstances including but not limited to:
If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
If there are fees such as toll charges or car parking fees ? Your Vendor will try to incorporate these kind of fees into their pricing system although due to the amount of possibilities this cannot be guaranteed at the current time.
If the vehicle needs cleaning after your journey.

Payment
For all cash bookings you agree to pay the driver the final amount based on the pricing scheme unless you cancel the booking.

Refund Policy
As our payment and cancellations terms explain in more detail, in general we only take payment after completion of a journey. Due to this mechanism a refund will not be given since the service will have already been provided. If you have any complaints regarding the service, please call us on our telephone number as showing in the app and on our webpage.

Electronic Communications
All communications with us will be done electronically whenever you use software provided by us or send emails to us. You agree to receive communications from us via email or through a notification in our software. All communications from us will be regarding your journeys or promotions that relate to our service.

General
If a Clause of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of the Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).
The Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.

Copyright Notice.
All contents of our software and site are copyrighted © 2017 GPC Computer Software Limited, all rights reserved
This site is run and operated by GPC Computer Software Limited, Cheadle Royal Business Park, Oakfield Road, Cheadle, SK8 3GX Company Number 02628523

Privacy Policy

Introduction

When you use our app, you’re entrusting us with your information, and we understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy aims to provide you information on how Cathedral Cars collects, uses, and protects your personal data throughout all your engagements with us, on our app, and when using our services, including any data you may provide when you sign up or request to use other third-party services we use.

Important information

The data we collect about you

Identifiable data including your first name, last name, username, or similar identifier, and profile photo.
Contact data including your email address, billing address, and telephone number.
Financial data including your credit card details.
Transaction data including details about payments and transactions to and from you and our third-party payment providers. Includes card details and other electronic payment details, and other payment-related data as permitted by the payment networks and our third-party payment providers.
Technical data including your internet protocol (IP) address, your login data, device type, language and version, time zone setting and location, location, operating system, and other technology on the device you use to access this app and our services. We use technologies like unique device identifiers to identify your device so we can deliver a better experience.
Usage data including information about how you navigate and use our app and services. Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

We do not collect any Special Categories of Personal Data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can remove the information.

How we get the personal Information and why we have it.

Most of the personal information we have process is provided to us directly by you for one of the following reasons:

To register you as a passenger and user of our app
To be able to identify you so that we associate a device(s) with a particular passenger and identify the operating system of the device(s) through which you use the app
To deliver our services to you including determining the price of a journey, matching available drivers to passengers, the tracking and sharing of rides and enabling communication between you and your drivers
To send communications to you through this app in relation to journeys and the services provided to passengers and end users
To customize our service for you, we may collect and store your precise geographic location as part of your user profile. This helps us provide Specific address results based on your current location. This data generally is not shared with others.
To comply with our legal obligations.

We may share this information with:

Third party service providers who provide services to us which require the processing of personal data;
Where there is a legal obligation to share data

We will only process information relating to you if there is a lawful basis, and it is necessary to do so. We may use one of the following lawful bases:

Where we rely on your consent to process your personal data, this will be obtained via clear and unambiguous affirmative action. You have the right to withdraw your consent at any time
In order to perform a contract, we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where it is necessary to protect someone’s life, we may base processing on vital interests
Where we need to comply with the law, we may process data based on our legal obligations

Your data protection rights

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. Please note, the right to erasure is not an absolute right and we may be required to retain some information under our legal obligations.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Email: [email protected]
Telephone: 01905767400

Our phone number can also be found on the main page of the application.

Address: Cathedral Cars,Worcester
Website: http://www.cathedralcars.net/

This privacy notice is not exhaustive. We are happy to provide any additional information or explanation needed. If you have any questions or concerns about our privacy policies, please contact us.

How we store your personal information

Information we collect may be stored or processed on computers located in any country where we do business.

We take reasonable steps to protect and secure your personally identifiable information against unauthorized access or disclosure. We encrypt the transmission of data on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error.

if data is transferred to a third country, we will ensure that any transfer is in accordance with Data Protection legislation.

We keep personal data until you delete it. We remove personally identifiable information (such as your name, address, email or phone number) and other preferences associated with your account after you delete your account. We may retain other data indefinitely.

Third-party services

Where we offer the facility to pay for services through the application we utilise the following providers as a gateway:

Opayo

Opayo are PCI Level 1 compliant, and their own security policy can be viewed at the following URL: https://www.opayo.co.uk/policies/security-policy

Special situations may require disclosure of your data.

To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so. You can review more privacy-related information.

JudoPay

JudoPay is fully PCI DSS 3.2.1 compliant, and their own security policy can be viewed at the following URL: https://www.judopay.com/certificates/certificates

Special situations may require disclosure of your data.

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time, and, where appropriate, we will notify you when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information. If the change materially affects registered users, we will send a notice to you by email, push notification or text. Please keep us informed if your personal data changes during your relationship with us.

How to complain

At Cathedral Cars we would, however, appreciate the chance to understand and address your concerns before you approach the competent supervisory authority so please contact our Data Privacy Manager in the first instance.

However, you can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office: Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

PayPal

PayPal is fully PCI DSS 3.2.1 compliant, and their own security policy can be viewed at the following URL: PayPal Security for Buyers and Sellers

Special situations may require disclosure of your data.

To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.
You can review more privacy-related information.

Cathedral Cars Worcester Limited

12F Shrub Hill Industrial Estate

WR4 9EL

Company Number 11385255